Temperature Excursions 

A temperature excursion is any temperature reading outside the recommended range in the Fact Sheet for this vaccine. 

Temperature excursions require immediate action.

  • Label affected vaccines “DO NOT USE.” 
  • Do not remove the vaccine from the storage unit or thermal shipping container.
  • Complete the Vaccine Storage Troubleshooting Record.
  • Immediately contact Pfizer customer service and/or the immunization program.
    • Follow the manufacturer's guidance. Do NOT discard the vaccines unless directed to do so by the manufacturer. 


CDC Vaccine Storage and Handling Toolkit, COVID-19 Addendum

Manufacturer’s Customer Service Information



Page last reviewed: November 16, 2021